firing your clients
In a nutshell – you don’t want EVERYONE to be your client. You only want the GOOD clients. There’s no point having a great margin, smooth processes, and efficiency and profitability baked into all you do if 20% of your clients are consuming 80% of your effort for the same return.
The link is here… Great post. Give some really practical tips on what to look out for, and what to avoid.