outsourcing my life - week 1

I mentioned in this post about getting a concierge service, delivered through a flat fee, through my credit card provider. Here’s an update on some of the tasks I’ve put them to in the past week:

All up, I’d say we’ve used about 40 hours of their time. At $2USD per hour that’s $80USD of value ALREADY REALISED in the first week against a $265AUD annual fee. Not bad…

The best bit has been watching my wife get used to the idea of outsourcing… Her and the concierge service operators are on “known by voice” basis now.

Oh, and another benefit I realised over offshore outsourcing, all of the concierge services provided by my card provider are managed right here in Australia by native English speaking operators.

Whether the actual grunt work is farmed out to India or the Phillipines I am not sure, and to be honest I really don’t care – It’s just nice not to have to clear a communication hurdle when downloading our latest requirements.

Next week – I’ve already got plans. This is SO MUCH FUN!

Casey John Ellis

Casey John Ellis

founder bugcrowd and disclose.io, keynote speaker, security strategist

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